Terms & Conditions

• For Trial service, full payment is to be made by 3pm one day before delivery.
• For ordering of package, please complete the order form online via credit card.
• Kindly noted that deposit is to be made by 3pm two days before delivery.
• Balance payment is to be made on the 1st day of delivery. Mode of payment can be either internet banking transfer or cheque. Tian Wei Signature reserve the right to terminate the service if payment is not paid on time.
• Deposit: Should the customer decide to cancel the order, the deposit will be forfeited. The deposit cannot be offset against our other services. Once the order is cancelled, it cannot be re-instated.
• Service activation: Customer must contact us at 6727 5599 one day in advance, between 9 am to 3 pm.
• Meal cancellation : Customer must contact us at 6727 5599 one WORKING day in advance BEFORE 3 pm to notify the cancellation of the meal. All cancelled meals will be replaced and no cash refund is allowed.
• The last-minute cancellation of meals will not be replaced and no cash refund is allowed.
• Only one promotional code can be used each time and therefore cannot be combined with other offers. E.g.: Early Bird Special, Other promotional codes etc.
• Service termination: Customer must contact us at 6727 5599 one WORKING day in advance BEFORE 3 pm to notify the termination of service.
• Service downgrade : Each consumed and the remaining meal will be charged @ $30 and an administrative fee of $50 will be imposed. The early bird discount will not be applicable.
• Service upgrade: Customer must top up the difference between the existing and new package price (without the early bird discount).
• Delivery time : Lunch will be delivered from 10 am – 1 pm and dinner, from 4 – 7 pm.
• No Delivery area: We do not deliver to Tuas and Sentosa area.
• Thermal bag: One bags are allocated to each customer. Please be reminded the thermal bags are to be returned to our delivery personnel on a daily basis. For every thermal bag that is misplaced or damaged, there will be a charged imposed of $5 per thermal bag.
• This order reservation is only valid up to 16 weeks after the EDD. After which, it is deemed as void and cancelled.
• Menu may vary without prior notice due to unforeseen seasonal nature and market fluctuation on the ingredients.
• For CBD Area will have a change of $4 per-trip.
• Service disruption on Christmas Day, New Year’s Day (1st January), Eve of Chinese New Year and First two days of Chinese New Year. There will only be delivered if you purchase our CNY package.
• Kindly note that there will be no meal delivery on the 24th, 25th, and 26th January 2020 if you do not book our CNY meal set. Instead, we will bring forward and extend the meal delivery for three more days after the actual period of your plan ends.
• Tian Wei Signature Pte. Ltd. reserves the right to change, add, or delete any terms and conditions herein, without any prior notice.